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THANK YOU FOR SHOPPING WITH PREPPY PINEAPPLE BOUTIQUE!

THERE ARE NO CASH REFUNDS.

ORDERS MAY NOT BE CANCELLED DUE TO OUR QUICK PROCESSING TIMES.

PLEASE READ THROUGH THIS ENTIRE POLICY TO DETERMINE WHETHER OR NOT YOUR ITEM IS ELIGIBLE FOR RETURN OR EXCHANGE! If you return an item that is listed as non-returnable, you will NOT get a refund or store credit and your item will be donated.

If your item is deemed returnable, please complete the Return Form that was included in your package and include it with your return for complete processing.  If you believe an item is damaged/defective or you received the incorrect item(s), email us within 5 days at customerservice@preppypineapple.com.

 

RETURN POLICY:

  • Merchandise may be returned for STORE CREDIT ONLY and must be within 14 days of the date of your purchase.¬†Any original shipping fees are non-refundable. Any Loyalty Amounts earned will also be retracted when processing your return.
  • All returned items must remain unwashed, unworn, and unused condition. They MUST have no visible wear/smell (this includes deodorant and makeup marks) or your return will not be processed.
  • The following items are deemed FINAL SALE and are NON-RETURNABLE: shoes, leggings/jeggings, jewelry/accessories, handbags/totes, bralettes/tank tops, bathing suits, makeup,¬†consumable goods, seasonal items, and any sale/clearance, secondary offer items.
  • EXCESSIVE RETURN POLICY:¬† Only 6¬†returns per calendar year are accepted.¬† After 6¬†returns, a 15% restocking fee will be added. If returns are still being made after the 15% restocking fee, we reserve the right to not accept any future orders.¬†

 

TO MAKE A RETURN:

  • If your item was purchased in-store, please return it to the store. As long as your return is eligible, you will be¬† issued your credit at that time.
  • If your item was purchased on the APP or website, please complete the Return Form that was included with your package¬†and include it¬†with the item(s) you are returning.
  • You are responsible for the shipping and handling costs of the returned item(s). We recommend shipping Priority Mail or purchasing shipping insurance as we will not be held responsible for any lost, stolen, or damage caused by the shipping service you chose for the return.
  • When¬†your package is received, please allow 5-7 business days for our Return Department to process your return.
  • Once¬†your return is processed, a store credit will then be sent to the email address provided at checkout.

 

TO MAKE AN EXCHANGE:

To exchange your item(s), please refer to the above Return Policy to ensure that your exchange meets the criteria stated. Our inventory turns quickly and we can not guarantee exchanges will be available in the size you want. To expedite you getting the size you need please follow the below instructions.

  1. Place an order for the item you wish to exchange in place of your original item.
  2. Complete the Return Form that came with your item and include it inside the package with the item(s) you are returning.
  3. In the Comments/Explanations section on the back of this slip, please write your new order number.
  4. Once your return is received we will issue you a refund to your original form of payment within 5-7 business days of receipt. You will receive a return confirmation showing the refund to the email address provided at checkout.


PROBLEMS OR QUESTIONS:
If you have any other questions about your order, please contact our store via email or phone as soon as possible. You can reach us by email at heygirls@preppypineapple.com 

Accidentally trash the Return Form? No problem, click below to print another one!

DOWNLOAD Return Form