FREE SHIPPING ON ORDERS OVER $100

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  • FREE SHIPPING starts on orders of $100. All other orders are $8.99 flat rate shipping. 
  • In order to maintain our fast and efficient processing times, we are unable to make any changes to a confirmed website/APP order. The checkout process offers multiple opportunities to confirm your order. Please be sure your order is correct before submitting including address, shipping methods, personalization and quantities. 
  • All orders placed before 3 PM are shipped the same day with the exception of Friday afternoons, Saturday, & Sunday orders which will be shipped the next business day. Weekends and holidays are not business days so please allow for that when estimating your shipping time.  During seasonal holidays and large sales events, please allow 2-3 additional days for shipping.
  • All orders are shipped either First Class or Priority Mail via the USPS.
  • Any orders for footwear are shipped without the box. 
  • We are NOT responsible for packages lost, stolen, 'delivered not delivered,' or delivered to the wrong address.  We have added ROUTE+ Package Protection for your convenience at checkout that allows you to purchase shipping insurance at a small fee.  If you did not receive your package and you purchased ROUTE+ Package Protection, you will need to file a claim with them.
  • If you declined the above mentioned ROUTE+ Package Protection and your package shows as delivered but you do not have possession of it, please check with your neighbors or family to make sure that they did not receive it.  If they do not have it please contact your local USPS so that they can give you the GPS coordinates of where that package was scanned when delivered. If your local post office isn’t able to assist you then you will need to click this link (https://www.usps.com/help/claims.htm#) to file a claim. You will need your tracking number and the receipt of your purchase. We will be happy to provide proof of shipping, a duplicate receipt, or the tracking number if needed.
  • Once your package leaves our facilities we do not have any control over its whereabouts.  We strongly encourage you to sign up for text notifications at this link (https://tools.usps.com/go/TrackConfirmAction_input) so that you can see your package moving.
  • We do ship to Canada or other places, however, additional postage will be charged and an invoice for those additional fees will be emailed before we are able to process your order.
  • Thank you for your understanding of our Shipping Policies! If you have any other questions, please email us at heygirls@preppypineapple.com.