- All orders placed before 3 PM are shipped the same day with the exception of Friday afternoons, Saturday, & Sunday orders which will be shipped the next business day. If you ordered something that is being personalized or monogrammed, please allow 7-10 business days to be shipped. Weekends and holidays are not business days so please allow for that when estimating your shipping time. During seasonal holidays and large sales events, please allow 2-3 additional days for shipping.
- All orders are shipped either First Class or Priority Mail via the USPS. If you want your order to ship with another carrier or expedited then please let us know in the Order Notes section at checkout so that we can send you an invoice for that additional amount.
- Any orders for footwear are shipped without the box. If you wish to receive the box that comes with the footwear, please add that to your Order Notes so that we can send you an invoice for any additional shipping charges that would apply.
- We are NOT responsible for packages lost, stolen, 'delivered not delivered,' or delivered to the wrong address. We have added ROUTE+ Package Protection for your convenience at checkout that allows you to purchase shipping insurance at a small fee. If you decline this shipping insurance and your package shows as delivered and you do not have possession of it please check with your neighbors or family to make sure that they did not receive it. If you still can’t find it then you will need to reference the tracking number and contact the carrier to file a claim. We will be happy to provide proof of shipping or the tracking number if needed.