FREE SHIPPING starts on orders of $125. All other orders are $8.99 flat rate shipping.
ORDERS CAN NOT BE CANCELLED! In order to maintain our fast and efficient processing times, we are unable to make any changes to a confirmed website/APP order. The checkout process offers multiple opportunities to confirm your order. Please be sure your order is correct before submitting including address, sizes, personalization and quantities.
All orders placed before 3 PM are shipped the same or next business day with the exception of Friday afternoons, Saturday, & Sunday orders which will be shipped the next business day. Weekends and holidays are not business days so please allow for that when estimating your shipping time. During seasonal holidays and large sales events, please allow 2-3 additional days for shipping.
All orders are shipped either First Class or Priority Mail via the USPS.
If a package is lost or damaged we will work with you to file a claim. Please email heygirls@preppypineapple.com to get assistance. To initiate a claim on your own please click this link (https://www.usps.com/help/claims.htm#). You will need your tracking number and the receipt of your purchase. We will be happy to provide proof of shipping, a duplicate receipt, or the tracking number if needed.
WE ARE NOT RESPONSIBLE FOR PACKAGES ‘DELIVERED NOT DELIVERED’, DELIVERED TO THE WRONG ADDRESS, OR STOLEN. Please check with your neighbors to make sure that they did not receive it. If they do not have it please physically go to your local USPS and give them the tracking number.Once you provide them with this tracking they can give you the GPS coordinates of where that package was scanned when marked as delivered down to a 6-foot radius. Unfortunately, in rare occurrences, you may need to file a police report for a lost package if you are not successful in finding it.
Once your package leaves our facilities we do not have any control over its whereabouts. We strongly encourage you to sign up for text notifications at this link (https://tools.usps.com/go/TrackConfirmAction_input) so that you can see your package moving.
We do ship to Canada or other places, however, additional postage will be charged and an invoice for those additional fees will be emailed before we are able to process your order.
Thank you for your understanding of our Shipping Policies! If you have any other questions, please email us at heygirls@preppypineapple.com.
WHY SHOP WITH US?
COMPLETE LOOKS FOR REAL WOMEN
Hand selected pieces that help you feel confident without the stress. Styles that you will actually wear.
FRESH DROPS DAILY
New arrivals are constantly launching on the sales floor and nightly on our app at 8 pm. Our team is continually curating pieces that are season-right, in style, and wearable for real life.
TRUSTED QUALITY
No flimsy fabrics or “wear it once” styles. We check the fit, feel, durability, and construction before it ever hits the sales floor.
STYLES THAT LIFT YOUR MOOD
Press the pause on the chaos and escape reality. Whether you’re stepping into our store, browsing our site, or shopping our app on the go, get lost in an experience that instantly boosts your confidence.
