Shipping Policy

  • FREE SHIPPING starts on orders of $150. All other orders are $8.99 flat rate shipping. We do offer a 12 hour FREE SHIPPING WINDOW which means any order placed within 12 hours of an initial order will receive free shipping on the APP.Ā 
  • ORDERS CAN NOT BE CANCELLED! In order to maintain our fast and efficient processing times, we are unable to make any changes to a confirmed website/APP order. The checkout process offers multiple opportunities to confirm your order. Please be sure your order is correct before submitting including address, sizes, personalization and quantities.Ā 
  • All orders placed before 3 PM are shipped the same or next business day with the exception of Friday afternoons, Saturday, & Sunday orders which will be shipped the next business day. Weekends and holidays are not business days so please allow for that when estimating your shipping time.Ā  During seasonal holidays and large sales events, please allow 2-3 additional days for shipping.
  • All orders are shipped either First Class or Priority Mail via the USPS.
  • All orders for footwear are shipped without the box.Ā 
  • If a package is lost or damaged we will work with you to file a claim. Please email heygirls@preppypineapple.com to get assistance. To initiate a claim on your own please click this link (https://www.usps.com/help/claims.htm#). You will need your tracking number and the receipt of your purchase. We will be happy to provide proof of shipping, a duplicate receipt, or the tracking number if needed.
  • WE ARE NOT RESPONSIBLE FOR PACKAGES ā€˜DELIVERED NOT DELIVEREDā€™, DELIVERED TO THE WRONG ADDRESS, OR STOLEN. Please check with your neighbors to make sure that they did not receive it.Ā If they do not have it please physically go to your local USPS and give them the tracking number.Ā  Once you provide them with this tracking they can give you the GPS coordinates of where that package was scanned when marked as delivered down to a 6-foot radius. Unfortunately, in rare occurrences, you may need to file a police report for a lost package if you are not successful in finding it.
  • Once your package leaves our facilities we do not have any control over its whereabouts.Ā  We strongly encourage you to sign up for text notifications at this linkĀ (https://tools.usps.com/go/TrackConfirmAction_input) so that you can see your package moving.
  • We do ship to Canada or other places, however, additional postage will be charged and an invoice for those additional fees will be emailed before we are able to process your order.
  • Thank you for your understanding of our Shipping Policies! If you have any other questions, please email us at heygirls@preppypineapple.com.