Frequently Asked Questions

1. How do I return something? Please reference our Return Policy here https://preppypineapple.com/pages/returns.

2. Is there a sizing chart? All of our items are from different vendors so it is hard to post a chart that includes them all. Typically we try to buy from vendors that follow these general guidelines:
Small (2-4)
Medium (6-8)
Large (10-12)
XL (14-16)
2XL (18-20)
3XL (22-24)
We also note in our product descriptions what size our model is wearing normally and whether or not they sized up or down.

3. What is the difference between an XL and 1X? Again, as in the sizing chart question above, each vendor is different. Typically we have found that the 1X is more of a plus size fit with more room through the bust and hip area and is also a little bit longer.

4. How quickly will my order ship? Please reference our Shipping Policy here https://preppypineapple.com/pages/shipping.

5. I received the wrong items in my order, what should I do? Sometimes we do make mistakes and apologize in advance. In regards to where your items are, if those items have not sold out we will ship them to you on the same day you contact us. If those items have sold out then we will refund your original form of payment for the order. Please email us and include your order number and if possible a picture of what you received. Typically we will email you a prepaid return label to ship the item back to us.

6. I accidentally ordered the wrong size, can I change it? Yes. Call the store immediately and ask to speak to a Customer Service Specialist. We will do our best to switch those sizes out if it is available, however, we ship fast and can't guarantee your request. If you do not reach Customer Service before your order is fulfilled then you will be responsible for returning the item to us.

7. I forgot that I already ordered this item, can I return it? Yes you may return for store credit only. You will be responsible for the shipping cost back to us. If you would like for us to email you a label to return to us, please let us know and we will send you an invoice for the shipping cost.

8. My item is showing as shipped but I have not received it yet? - Once the package leaves our facility it is in the hands of the USPS and we are not responsible for it but will assist you in locating it. Please reference our Shipping Policy here https://preppypineapple.com/pages/shipping for complete information.

9. My item was damaged when I received it, what do I need to do? Please email us immediately and include your order number along with pictures of the damaged item. If we have not sold out of the item then we will send you a replacement along with a prepaid postage label to send the damaged one back to us. If we have sold out of the item, we will send you a prepaid postage label to send the item back to us and we will issue you a refund on your original form of payment.

10. I received a Gift Card, does it expire? No our Gift Cards never expire. If you are getting that error message when trying to use one then please contact us.

11. Why won’t my Gift Card work? It depends on where the Gift Card was originally purchased. Unfortunately our store, website, and APP/Facebook systems are not connected. If the Gift Card was purchased from our website or in-store then you can only use that on our website or in-store. If the Gift Card was purchased from our APP/Facebook then you can only use that on our APP/Facebook. If you are not sure where it was purchased from and have tried to use it on both when checking out and it still is not working then please email us and we will assist you to determine what the issue is.

12. I have a Store Credit, how does it work? It depends on how you originally purchased your items. If you bought them on the website or in-store then you would have received a code that you will use at the time of your next purchase. Our website and in-store system DOES NOT keep track of Store Credits, you are responsible for keeping that code to use at the time of your next purchase. If you ordered through our APP/Facebook and returned it, then your Store Credit will be issued through that system which does keep up with your Store Credit. You can log on to preppypineapple.commentsold.com/account to see your Store Credit and account balance. To use the Store Credit on the APP/Facebook, you will check mark ‘Pay for order with Account Credit’ at the time of checkout.