Castaway Tote

- Merchandise may be returned for STORE CREDIT ONLY and must be within 14 business days from the date of delivery. All original shipping fees are non-refundable. Any Loyalty Amounts earned will also be retracted when processing your return.
- All returned items must remain unwashed, unworn, and unused condition. They MUST have no visible wear/smell (this includes deodorant and makeup marks) or your return will not be processed.
- The following items are deemed FINAL SALE and are NON-RETURNABLE: shoes, leggings/jeggings, jewelry/accessories, handbags/totes, bralettes/tank tops, bathing suits, makeup, consumable goods, seasonal items, and any sale/clearance, secondary offer items.
- EXCESSIVE RETURN POLICY: Only 6 returns per calendar year are accepted. After 6 returns, a 15% restocking fee will be added. If returns are still being made after the 15% restocking fee, we reserve the right to not accept any future orders.
All orders placed before 3 PM are shipped the same or next business day with the exception of Friday afternoons, Saturday, & Sunday orders which will be shipped the next business day. Weekends and holidays are not business days so please allow for that when estimating your shipping time. During seasonal holidays and large sales events, please allow 2-3 additional days for shipping.

We do ship to Canada or other places, however, additional postage will be charged and an invoice for those additional fees will be emailed before we are able to process your order.
Yes. Call the store immediately and ask to speak to a Manager. We will do our best to switch those sizes out if it is available, however, we ship fast and can't guarantee your request. If you do not reach Customer Service before your order is fulfilled then you will be responsible for returning the item to us.